For help using Sharelatch, email [hello@sharelatch.com](mailto:hello@sharelatch.com). We answer within two working days.

## What to include

- Which AI tool you were using, such as Claude, ChatGPT or Cursor.
- What you asked it to do, in your own words.
- Roughly when it happened, and any message you saw.

## Before you write

- [Troubleshooting](/troubleshooting) covers connecting, sign-in loops and tools that don't show up.
- [Privacy and safety](/privacy-and-safety) explains what a connected AI tool can and can't see or do.

## Privacy requests and complaints

Requests about your personal information follow our [privacy policy](https://app.sharelatch.com/legal/privacy). Complaints and reports follow our [terms of use](https://app.sharelatch.com/legal/terms).