Troubleshooting
Connecting doesn't finish
- Click Allow. The connection only finishes when you click Allow on the Sharelatch page. Closing the tab, or clicking Cancel, leaves the AI tool not connected.
- Use the browser the AI tool opened. Sign in in the same browser window that your AI tool opened. Signing in in a different browser doesn't finish the connection.
- Allow pop-ups. Some AI tools open Sharelatch in a pop-up window. If nothing opens, allow pop-ups for your AI tool's site and try again.
"This connection request has expired"
The request from your AI tool is only valid for a short time. Go back to your AI tool and start connecting again.
The sign-in keeps coming back
Sign out of Sharelatch in that browser, then start connecting again from your AI tool. If you use Google to sign in, use the same Google account as your Sharelatch account.
The tools don't show up in a chat
- Check the AI tool is turned on for this chat. In Claude, it's in the menu at the bottom left of the message box.
- Start a new chat. Some AI tools only load new tools in a new chat.
- On a work or school plan, an admin may need to allow custom MCP servers first.
- Some AI tools allow only a few custom connectors on free plans. Check your AI tool's own help.
It only says how many documents there are
Ask again, such as "List their titles". Sharelatch sends the full list each time. If your AI tool still shows only a count, disconnect and connect it again so it loads the latest tools.
"This AI tool is not connected"
You, or someone with access to your account, disconnected it, or you left the workspace it used. Connect it again from your AI tool.
You reached a limit
Your AI tool says which one. See Limits. AI publishes start again on the 1st of each month.
Connect again
- On the AI tools page in Sharelatch, click Disconnect next to the AI tool.
- In your AI tool, remove Sharelatch, then add it again with the address from Sharelatch docs.
- Sign in, choose a workspace, and click Allow.